SLA notifications

---
title: SLA notifications
description: SLA sends notifications at certain events defined in the workflow.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-level-management/c\_SLANotifications.html
release: australia
product: Service Level Management
classification: service-level-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Service Level Management reference, Service Level Management, IT Service Management]
---

# SLA notifications

SLA sends notifications at certain events defined in the workflow.

By default, SLA notifications are sent on three occasions:

1.  SLA is at 50% of the duration specified in the SLA Definition: Notification is sent to the user in the **Assigned to** field mentioned in the incident form and the **Supported by** field in the configuration item form.
2.  SLA is at 75% of the duration specified in the SLA Definition: Notification is sent to the user in the **Assigned to** field mentioned in the incident form and the manager of the user.
3.  SLA is breached: Notification is sent to the user in the **Assigned to** field mentioned in the incident form and the manager of the user.

For more information on SLA flows, refer [Flows for SLA](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/flows-for-sla.md).

**Parent Topic:**[Service Level Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/service-level-management-reference.md)