Service Level Management

---
title: Service Level Management
description: The ServiceNow Service Level Management \(SLM\) application helps to gather service requirements as well as monitor and report with regards to agreed service levels \(SLAs\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-level-management/service-level-mgmt-landing-page.html
release: australia
product: Service Level Management
classification: service-level-management
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [IT Service Management]
---

# Service Level Management

The ServiceNow® Service Level Management \(SLM\) application helps to gather service requirements as well as monitor and report with regards to agreed service levels \(SLAs\).

## Get started

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about Service Level Management concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/exploring-slm.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure environment, tools, and user access.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/configuring-service-level-management.md)

</td></tr><tr><td>

[Use\[Omitted image "esg-digital-readiness.svg"\] Alt text:Learn how you can use Service Level Management features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/using-service-level-management.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about Service Level Management components such as roles, forms and dependent applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/service-level-management-reference.md)

</td></tr></tbody>
</table>## Helpful resources

Here are some additional ServiceNow resources that can help you:

-   **\[Omitted image "dcx-icon-learning.svg"\] ServiceNow University**

    Access real-time courses, self-paced training, and career resources, from [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow).

-   **\[Omitted image "dcx-icon-community.svg"\] ServiceNow Community**

    Connect with other Service Level Management users at [ServiceNow Community](https://www.servicenow.com/community/itsm/ct-p/it-service-management).


-   **[Exploring Service Level Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/exploring-slm.md)**  
Use Service Level Management across your organization to monitor and manage the quality of the services.
-   **[Configuring Service Level Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/configuring-service-level-management.md)**  
You can configure various aspects of Service Level Management based on the specific requirements of your organization.
-   **[Using Service Level Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/using-service-level-management.md)**  
Use the Service Level Agreement \(SLA\) to define a set amount of time for a task to reach a certain condition, to ensure that incidents are closed or resolved according to the expectations set for customers.
-   **[Agentic AI in Service Level Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/now-assist-itsm-agentic-ai-in-slm.md)**  
Use the ITSM Service Level Management agentic workflows to manage and complete tasks autonomously.
-   **[Service Level Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/service-level-management-reference.md)**  
Reference sections provide additional information about components installed with Service Level Management.

**Parent Topic:**[IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/r_ITServiceManagement.md)