Access your profile in Service Operations Workspace

---
title: Access your profile in Service Operations Workspace
description: Track the real-time status of your work by accessing your profile in Service Operations Workspace. View the number of incidents and interactions that you have closed or are working on, your roles and groups, and information about your manager and teammates.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/access-agent-profile-sow-wfo-itsm.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Workforce Optimization for ITSM in the Service Operations Workspace, Optimizing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Access your profile in Service Operations Workspace

Track the real-time status of your work by accessing your profile in Service Operations Workspace. View the number of incidents and interactions that you have closed or are working on, your roles and groups, and information about your manager and teammates.

## Before you begin

Role required: sn\_wfo\_cfg\_itsm.employee

## About this task

Access your profile to analyze information such as:

-   Key performance indicators that matter most to you and Performance Analytics targets set for you by your manager. For information on Performance Analytics, see [Performance Analytics targets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/pa-targets.md).
-   Pending training that has been assigned to you and when they're due.
-   Service channels that you are assigned to and their current utilization.
-   Skills and skill levels that you currently use and skill gaps that you may want to address.
-   Upcoming paid time off \(PTO\).

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

    When you select the home icon \(\[Omitted image "home-icon.png"\] Alt text:\), you can view the status of your work, organizational performance, current status of incidents, and unassigned incidents in the [Service Operations Workspace landing page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/sow-ui-landing-page.md).

2.  Select the lists icon \(\[Omitted image "lists\_icon.png"\] Alt text:\).

<table id="choicetable_sy3_vzm_vnb"><thead><tr><th align="left" id="d365079e126">

To

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Do this

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**Access your profile from an incident record**

</td><td>

1.  Select **Incidents** and select **Assigned to me**.
2.  In the Assigned column, select your name.
The profile page appears. In that page, you can access all the information that is related to your profile.

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**Create your profile for centralized access**

</td><td>

1.  Select the **My Lists** tab.
2.  Select **New List**.
3.  In the **New List** screen, select **Create your own**.
4.  In the **List Name** field, enter a name for the list; for example, My Profile.
5.  In the **Select Source** field, select **User** \(sys\_user\).
6.  In the **Add Filters** condition builder, select **\[Name\] \[is\] \[&lt;your name&gt;\]**.
7.  Select **Create**.
 The workspace adds your profile to the **My Lists** tab.

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**Analyze Performance Analytics targets**

</td><td>

1.  Select **Incidents** and select **Assigned to me**.
2.  In the Assigned column, select your name.
You can view your targets for a KPI for a given date range if your manager has set the target for that KPI.

</td></tr></tbody>
</table>
**Parent Topic:**[Workforce Optimization for ITSM in the Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/wfo-itsm-service-operations-workspace.md)