Enable collaboration services for configurable workspaces

task australia Updated Sep 10, 2026 1 min read activate-collab-config-workspace.md

Activate the UI Components of Collaboration for Configurable Workspaces (com.snc.uib.collaboration) plugin to enable reuse of the component in other configurable workspaces.

About this task

If you’re upgrading to Zurich, you must install the UI Components of Collaboration for Configurable Workspaces (com.snc.uib.collaboration) plugin to use the component across other workspaces. The existing Collaboration services for Service Operations Workspace (SOW) (com.snc.uib.sow_collaboration) is still supported. However, to use the latest collaboration services component, you must update the system properties to implement the functionality. The UI Components of Collaboration for Configurable Workspaces (com.snc.uib.collaboration) plugin is installed by default for zBoot users. For more information about updating the system property, see Migrate the collaborate and Microsoft Teams import screens to new Collaboration services screens.

Additionally, if you have made any customizations, you must apply those customizations again when you install the UI Components of Collaboration for Configurable Workspaces (com.snc.uib.collaboration) plugin.

Before you begin

Role required: admin

Procedure

Navigate to All > System Applications > All Available Applications > All.
Enter com.snc.uib.collaboration in the search bar.
Select Install.

What to do next

Migrate the collaborate and Microsoft Teams import screens to new Collaboration services screens

42 lines · 2.7 KB Wrap lines

---
title: Enable collaboration services for configurable workspaces
description: Activate the UI Components of Collaboration for Configurable Workspaces \(com.snc.uib.collaboration\) plugin to enable reuse of the component in other configurable workspaces.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/activate-collab-config-workspace.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Getting started with Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Enable collaboration services for configurable workspaces

Activate the UI Components of Collaboration for Configurable Workspaces \(com.snc.uib.collaboration\) plugin to enable reuse of the component in other configurable workspaces.

## About this task

If you’re upgrading to Zurich, you must install the UI Components of Collaboration for Configurable Workspaces \(com.snc.uib.collaboration\) plugin to use the component across other workspaces. The existing Collaboration services for Service Operations Workspace \(SOW\) \(com.snc.uib.sow\_collaboration\) is still supported. However, to use the latest collaboration services component, you must update the system properties to implement the functionality. The UI Components of Collaboration for Configurable Workspaces \(com.snc.uib.collaboration\) plugin is installed by default for zBoot users. For more information about updating the system property, see [Migrate the collaborate and Microsoft Teams import screens to new Collaboration services screens](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/enable-new-screens-collab-v2.md).

Additionally, if you have made any customizations, you must apply those customizations again when you install the UI Components of Collaboration for Configurable Workspaces \(com.snc.uib.collaboration\) plugin.

## Before you begin

Role required: admin

## Procedure

1. Navigate to **All** &gt; **System Applications** &gt; **All Available Applications** &gt; **All**.

2. Enter `com.snc.uib.collaboration` in the search bar.

3. Select **Install**.

## What to do next

[Migrate the collaborate and Microsoft Teams import screens to new Collaboration services screens](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/enable-new-screens-collab-v2.md)