Add participants to an existing Microsoft Teams call in Service Operations Workspace

---
title: Add participants to an existing Microsoft Teams call in Service Operations Workspace
description: Add a participant to a conference call so that they can join the discussion to resolve the incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/add-participants-teams-conference-call.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing Microsoft Teams conference calls in Service Operations Workspace, Using Microsoft Teams to make conference calls in Service Operations Workspace, Notify in Service Operations Workspace, Collaboration in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Add participants to an existing Microsoft Teams call in Service Operations Workspace

Add a participant to a conference call so that they can join the discussion to resolve the incident.

## Before you begin

Role required: itil

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the **List** \(\[Omitted image "list-icon-new.png"\] Alt text:\) icon.

3.  Select **Incidents** > **Open**.

4.  Select an incident that has an active conference call.

5.  Select the **Collaborate** icon \(\[Omitted image "collab-icon-02.png"\] Alt text:\) from the contextual side panel.

6.  Select the **Calls** tab.

7.  Select the active call card.

8.  Select **Meeting options**.

9.  Select **Add participants**.

10. On the form, fill in the fields.

<table id="table_zzq_tzh_1yb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Add participants

</td><td>

Options to add participants for the conference call.

</td></tr><tr><td>

Include a brief message for participants

</td><td>

Brief summary of the issue to be discussed in the conference call.

</td></tr></tbody>
</table>11. Select **Add participants**.


**Parent Topic:**[Managing Microsoft Teams conference calls in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/manage-conference-calls-teams.md)