Additional roles for SOW admin
You can add various user roles to Service Operations Workspace (SOW) Admin role to perform SOW configurations.
|
Role |
Description |
Inherited roles |
|---|---|---|
|
sn_admin_center.read_only |
Provides configuration access to the adoption blueprint section of the Overview and Learning page in SOW Admin Center. |
None |
|
script_include_admin |
Provides configuration access to the following sections of the Landing Page in SOW Admin Center:- Greetings
|
teamdev_code_reviewer |
|
ui_builder_admin |
Provides configuration access to the following pages in SOW Admin Center:- List configurations - Collapsed lists section in the landing page
|
|
|
personalize |
Provides configuration access to following sections of the incident record page in SOW Admin Center:- Overview - Summary
|
|
|
form_admin |
Provides configuration access to following pages in SOW Admin Center:- Overview - Summary section in the Incident record page
|
|
|
personalize_form |
Provides configuration access to the following pages in SOW Admin Center:- Section fields in the Problem record page
|
|
|
dashboard_admin |
Provides configuration access to the following sections of the Landing page in the SOW Admin Center:- Tier1 - Donut configurations
|
|
|
evam_admin |
Provides configuration access to the following sections of the Landing page in the SOW Admin Center:- Tier1 - Announcements
|
|
|
user_criteria_admin or user_admin |
Provides configuration access to the Overview - tab visibility for tier 1 agents - Configure button section of the Incident record page in SOW Admin Center. |
|
|
sn_templated_snip.template_snippet_writer |
Provides configuration access to the Response templates section of the Incident record page in SOW Admin Center. |
|
|
Incident Manager [incident_manager] (Existing role with added responsibilities) |
|
itil |
|
problem_manager |
Responsible for the overall Problem Management process and can configure Problem Management settings in the SOW Admin Center. Also, act as a problem coordinator. |
problem_coordinator |
|
change_manager |
Provides access to configurations related to Change Management in SOW Admin Center. |
|
Related topics
Service Operations Workspace for ITSM data model
Components installed with Service Operations Workspace ITSM Applications
--- title: Additional roles for SOW admin description: You can add various user roles to Service Operations Workspace \(SOW\) Admin role to perform SOW configurations. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/additional-roles-sow-admin.html release: australia product: Service Operations Workspace classification: service-operations-workspace topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Service Operations Workspace for ITSM reference, Service Operations Workspace for ITSM, IT Service Management] --- # Additional roles for SOW admin You can add various user roles to Service Operations Workspace \(SOW\) Admin role to perform SOW configurations. <table id="table_qkn_j4g_1cc"><thead><tr><th> Role </th><th> Description </th><th> Inherited roles </th></tr></thead><tbody><tr><td> sn\_admin\_center.read\_only </td><td> Provides configuration access to the adoption blueprint section of the Overview and Learning page in SOW Admin Center. </td><td> None </td></tr><tr><td> script\_include\_admin </td><td> Provides configuration access to the following sections of the Landing Page in SOW Admin Center:- Greetings - Tier1 - Upcoming tasks - Tier2 - Upcoming tasks </td><td> teamdev\_code\_reviewer </td></tr><tr><td> ui\_builder\_admin </td><td> Provides configuration access to the following pages in SOW Admin Center:- List configurations - Collapsed lists section in the landing page - UX App Route section in the Contextual side panel configurations page - Set display count to improve list loading section in the SOW Properties page - Overview - tab visibility for tier 1 agents - Toggle button in the Incident record page - Overview tab section in the Problem record page - Overview tab section in the Change record page </td><td> </td></tr><tr><td> personalize </td><td> Provides configuration access to following sections of the incident record page in SOW Admin Center:- Overview - Summary - Overview - Impact - Overview - Cause - Overview - Resolution - Details - Record - Details - New Record </td><td> </td></tr><tr><td> form\_admin </td><td> Provides configuration access to following pages in SOW Admin Center:- Overview - Summary section in the Incident record page - Overview - Impact section in the Incident record page - Overview - Cause section in the Incident record page - Overview - Resolution section in the Incident record page - List configurations - List view configurations in the Landing page </td><td> </td></tr><tr><td> personalize\_form </td><td> Provides configuration access to the following pages in SOW Admin Center:- Section fields in the Problem record page - Details tab in the Problem record page - Details tab in the Problem task record page - Section fields in the Change record page - Details tab in the Change record page - Details tab in the Change task record page - List configurations - List view configurations in the Landing page </td><td> </td></tr><tr><td> dashboard\_admin </td><td> Provides configuration access to the following sections of the Landing page in the SOW Admin Center:- Tier1 - Donut configurations - Tier2 - Donut configurations </td><td> </td></tr><tr><td> evam\_admin </td><td> Provides configuration access to the following sections of the Landing page in the SOW Admin Center:- Tier1 - Announcements - Tier2 - Announcements </td><td> </td></tr><tr><td> user\_criteria\_admin or user\_admin </td><td> Provides configuration access to the Overview - tab visibility for tier 1 agents - Configure button section of the Incident record page in SOW Admin Center. </td><td> </td></tr><tr><td> sn\_templated\_snip.template\_snippet\_writer </td><td> Provides configuration access to the Response templates section of the Incident record page in SOW Admin Center. </td><td> </td></tr><tr><td> Incident Manager \[incident\_manager\] \(Existing role with added responsibilities\) </td><td> - Manages incident properties and major incident trigger rules. - Can create and edit Communication Plan Definitions. </td><td> itil </td></tr><tr><td> problem\_manager </td><td> Responsible for the overall Problem Management process and can configure Problem Management settings in the SOW Admin Center. Also, act as a problem coordinator. </td><td> problem\_coordinator </td></tr><tr><td> change\_manager </td><td> Provides access to configurations related to Change Management in SOW Admin Center. </td><td> - sn\_sttrm\_attribute\_read - sn\_sttrm\_condition\_read - sn\_chg\_soc.change\_soc\_admin - personalize\_decision\_table\_input - sn\_sow\_admin.sow\_admin\_center\_user - itil </td></tr></tbody> </table>**Parent Topic:**[Service Operations Workspace for ITSM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/sow-reference.md) **Related topics** [Version compatibility between Service Operations Workspace for ITSM and Service Operations Workspace ITOM]() [Service Operations Workspace for ITSM data model]() [Components installed with Service Operations Workspace ITSM Applications]() [Service Operations Workspace for ITSM glossary]()
| title | Additional roles for SOW admin |
| description | You can add various user roles to Service Operations Workspace \(SOW\) Admin role to perform SOW configurations. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/additional-roles-sow-admin.html |
| release | australia |
| product | Service Operations Workspace |
| classification | service-operations-workspace |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | Service Operations Workspace for ITSM referenceService Operations Workspace for ITSMIT Service Management |