Approve or reject a shift-swap in Service Operations Workspace

---
title: Approve or reject a shift-swap in Service Operations Workspace
description: Approve a shift swap that your peer requested if you're available to work during that time period, or reject it if you're unable to work then.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/approve-reject-shift-swaps-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Service Operations Workspace - Scheduling, Workforce Optimization for ITSM in the Service Operations Workspace, Optimizing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Approve or reject a shift-swap in Service Operations Workspace

Approve a shift swap that your peer requested if you're available to work during that time period, or reject it if you're unable to work then.

## Before you begin

Role required: sn\_shift\_planning.agent

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the **Schedule** \(\[Omitted image "sow-schedule-icon.png"\] Alt text:\) icon.

3.  Select the **Shift Approvals** tab.

4.  Select the request you want to approve or reject.

5.  Review the details of the shift swap request and do one of the following:

    -   To approve the request, select **Approve**.
    -   To reject the request, select **Reject**.
    If you approve a shift-swap, the application moves the request to your manager's approval queue. For more information, see [Track and manage your teams' schedule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/approve-time-off-shift-swaps-wfo-itsm.md).


**Parent Topic:**[Service Operations Workspace - Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/itsm-sow-workspace-scheduling.md)