Assign the major incident manager role

---
title: Assign the major incident manager role
description: Assign the major incident manager \(major\_incident\_manager\) role to existing users to manage, analyze, and resolve major incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/assign-mim-role-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Major Incident Management in Service Operations Workspace, Setting up Major Incident Management in Service Operations Workspace, Getting started with Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Assign the major incident manager role

Assign the major incident manager \(major\_incident\_manager\) role to existing users to manage, analyze, and resolve major incidents.

## About this task

As a major incident manager \(major\_incident\_manager\), you can:

-   Promote a major incident candidate to a major incident.
-   Create a major incident candidate.
-   Manage the major incident process and resolve major incidents.

## Before you begin

The Major Incident Management plugin must be activated in Service Operations Workspace. For more information, see [Activate Major Incident Management in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/install-mim-sow.md).

Role required: admin

## Procedure

1.  Navigate to **All** > **Service Operations Workspace** > **Configurations**.

2.  On the Admin Center page, navigate to the configuration page for Major Incident Management through either the **Overview** tab or the **Configurations** tab.

    -   In the **Overview** tab, select the **Configure** button in the Major Incident Management section.
    -   In the **Configurations** tab, select **Major Incident Management**.
    The configuration page displays all configurable features in Major Incident Management. In the Major Incident Management section, you can view the number of users who currently have the major\_incident\_manager role assigned.

3.  On the Major Incident Managers section, select **Configure**.

    The Major Incident Manager page contains the following tabs:

    -   **MI Managers**: List of users that have the major\_incident\_manager role.
    -   **Available users**: List of users to whom you can assign the major\_incident\_manager role.
4.  Select the **Available users** tab.

5.  Select a user and assign the role by selecting **Assign MI Manager**.

    The user is also added to the list of users on the **MI Managers** tab.