Assign the password reset service desk role to the user

task australia Updated Sep 10, 2026 1 min read assign-sd-role-pr-sow.md

Assign the password reset service desk agent (password_reset_service_desk) role to the users to work on the incidents or interactions related to the password reset issues.

Before you begin

Role required: admin

Procedure

Navigate to All > Service Operations Workspace > Overview.
On the Admin Center page, do one of the following:
- In the Overview tab, select the Configure button in the Service Desk Assisted Password Reset card.
- In the Configurations tab, select the Service Desk Assisted Password Reset card.
On the Password reset agents card, select Configure.

A new tab containing the list of users who have the service desk assisted password reset role (password_reset_service_desk) is displayed.
Select New.
On the form, fill in the fields.

Field Description

User Users to whom the password reset role (password_reset_service_desk) must be assigned.

Role Password reset service desk role to be assigned.
Select Submit.

Field	Description
User	Users to whom the password reset role (password_reset_service_desk) must be assigned.
Role	Password reset service desk role to be assigned.

Parent Topic:Setting up Service Desk assisted Password Reset in Service Operations Workspace

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---
title: Assign the password reset service desk role to the user
description: Assign the password reset service desk agent \(password\_reset\_service\_desk\) role to the users to work on the incidents or interactions related to the password reset issues.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/assign-sd-role-pr-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up Service Desk assisted Password Reset in Service Operations Workspace, Setting up integrations in Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Assign the password reset service desk role to the user

Assign the password reset service desk agent \(password\_reset\_service\_desk\) role to the users to work on the incidents or interactions related to the password reset issues.

## Before you begin

Role required: admin

## Procedure

1. Navigate to **All** &gt; **Service Operations Workspace** &gt; **Overview**.

2. On the Admin Center page, do one of the following:

- In the **Overview** tab, select the **Configure** button in the **Service Desk Assisted Password Reset** card.
- In the **Configurations** tab, select the **Service Desk Assisted Password Reset** card.
3. On the **Password reset agents** card, select **Configure**.

A new tab containing the list of users who have the service desk assisted password reset role \(password\_reset\_service\_desk\) is displayed.

4. Select **New**.

5. On the form, fill in the fields.

|Field|Description|
|-----|-----------|
|User|Users to whom the password reset role \(password\_reset\_service\_desk\) must be assigned.|
|Role|Password reset service desk role to be assigned.|

6. Select **Submit**.

**Parent Topic:**[Setting up Service Desk assisted Password Reset in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/setup-password-reset-sow.md)