Associate an interaction with a task record

---
title: Associate an interaction with a task record
description: Associate a record with an interaction to use data to streamline processes, enhance the customer experience, and improve resolution time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/associate-interaction-record-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Interaction Management in Service Operations Workspace, Operating IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Associate an interaction with a task record

Associate a record with an interaction to use data to streamline processes, enhance the customer experience, and improve resolution time.

## Before you begin

Role required: itil or admin

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the **List** \(\[Omitted image "list-icon-new.png"\] Alt text:\) icon.

3.  Select **Interactions** > **Open**.

4.  Select the interaction record.

5.  Select the More actions \(\[Omitted image "more-options-card.png"\] Alt text:\) icon, and then select **Associate record**.

    A dialog box that contains the list of records appears.

    \[Omitted image "associate-records-interaction-sow-jun24.png"\] Alt text: Associate records dialog box that lists the records you can associate with the interaction

6.  Select the record to associate with the interaction.

    You can select multiple records at once.

7.  Select **Associate**.

    The selected records are associated with the interaction.


**Parent Topic:**[Interaction Management in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/interaction-sow.md)

**Related topics**  


[Create an interaction in Service Operations Workspace]()

[Work on an interaction in Service Operations Workspace]()

[Collaborate using Microsoft Teams from an interaction record in Service Operations Workspace]()