Automatically close an interaction in Service Operations Workspace

---
title: Automatically close an interaction in Service Operations Workspace
description: Automatically close the interaction when a linked incident is closed in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/automatically-close-interaction-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Interaction Management in Service Operations Workspace, Configuring Service Operations Workspace for ITSM to improve your experience, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Automatically close an interaction in Service Operations Workspace

Automatically close the interaction when a linked incident is closed in Service Operations Workspace.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Service Operations Workspace Admin Center** > **Configurations**.

2.  Select **Interaction Management**.

3.  Toggle the **Close Interaction when linked Incident is resolved** option.


## Result

The interaction record is automatically closed in the Service Operations Workspace after the linked incident is closed.

**Parent Topic:**[Configuring Interaction Management in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configure-interaction-management-sow.md)