Close resolved incident

---
title: Close resolved incident
description: Close a resolved incident when the user is satisfied with the provided resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/close-resolved-incident-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Incident Management in Service Operations Workspace, Operating IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Close resolved incident

Close a resolved incident when the user is satisfied with the provided resolution.

## Before you begin

Role required: itil\_admin or admin

## Procedure

1.  Navigate to **Workspace Experience** > **Workspaces** > **Service Operations Workspace**.

2.  From the navigation list, select **List** > **Incident**.

3.  In the Incident section, select **Resolved**.

    The list of incidents with the **Resolved** state is displayed.

4.  Open an incident record with **Resolved** state.

    For more information on viewing and updating incident information and resolution, see [View and update incident information on the Overview tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/view-update-inc-overview-tab.md).

5.  Select **Close**.


## Result

The incident record is closed and a success message is displayed. You can't further edit the field values in the incident form.

**Parent Topic:**[Incident Management in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/incident-sow.md)

**Related topics**  


[Create an incident in Service Operations Workspace]()

[View and update incident information on the Overview tab]()

[Viewing incident record information using the Contextual side panel]()

[Work on an incident list page in Service Operations Workspace]()

[Work on an incident record in Service Operations Workspace]()

[Remedial actions using Playbook]()

[Reopen an incident in Service Operations Workspace]()

[Incident Management in Service Operations Workspace reference]()