Configure installed application metrics

task australia Updated Sep 10, 2026 1 min read config-install-app-metrics.md

Configure the display of the installed application metrics for Microsoft Endpoint Configuration Manager for Investigation.

About this task

Important:

Starting with the Brazil release, Microsoft Endpoint Configuration Manager for Investigation is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Before you begin

Role required: sn_cimaf.sn_cimaf_admin

Procedure

Open the Microsoft Endpoint Configuration Manager.
Select the required CI device, and verify the CMPivot entities and attributes.

For more information, see Verify a CMPivot entity.
Verify that the InstalledSoftware CMPivot entity exists and has the attributes ProductName, ProductVersion, and Publisher.

Note: If the InstalledSoftware CMPivot entity isn’t available, you must add the entity to the hardware inventory. For more information, see Extend hardware inventory.

Result

The installed application metrics are displayed on the Investigation tab of the incident record in Service Operations Workspace.

Parent Topic:Configuring CI metrics for Microsoft Endpoint Configuration Manager for Investigation

48 lines · 2.8 KB Wrap lines

---
title: Configure installed application metrics
description: Configure the display of the installed application metrics for Microsoft Endpoint Configuration Manager for Investigation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/config-install-app-metrics.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring CI metrics for MECM, Setting up Investigation Framework using Microsoft Endpoint Configuration Manager for Investigation, Setting up Investigation Framework in Service Operations Workspace, Setting up integrations in Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configure installed application metrics

Configure the display of the installed application metrics for Microsoft Endpoint Configuration Manager for Investigation.

## About this task

**Important:**

Starting with the Brazil release, Microsoft Endpoint Configuration Manager for Investigation is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Before you begin

Role required: sn\_cimaf.sn\_cimaf\_admin

## Procedure

1. Open the Microsoft Endpoint Configuration Manager.

2. Select the required CI device, and verify the CMPivot entities and attributes.

For more information, see [Verify a CMPivot entity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/verify-cmpivot-entity.md).

3. Verify that the **InstalledSoftware** CMPivot entity exists and has the attributes **ProductName**, **ProductVersion**, and **Publisher**.

**Note:** If the **InstalledSoftware** CMPivot entity isn’t available, you must add the entity to the hardware inventory. For more information, see [Extend hardware inventory](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/extend-hardware-entity.md).

## Result

The installed application metrics are displayed on the **Investigation** tab of the incident record in Service Operations Workspace.

**Parent Topic:**[Configuring CI metrics for Microsoft Endpoint Configuration Manager for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/config-ci-metrics-mecm-adapter.md)