Configure asset utilization metrics

task australia Updated Sep 10, 2026 1 min read configure-asset-utilization-mecm.md

Configure the display of the asset utilization metrics for Microsoft Endpoint Configuration Manager for Investigation.

About this task

Important:

Starting with the Brazil release, Microsoft Endpoint Configuration Manager for Investigation is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Before you begin

Role required: sn_cimaf.sn_cimaf_admin

Procedure

Open the Microsoft Endpoint Configuration Manager.
Select the required CI device, and verify the CMPivot entities and attributes.

For more information, see Verify a CMPivot entity.
Configure the Disk Utilization metrics by verifying that the Disk CMPivot entity exists and has the attributes Size and Free Space.
Configure the Memory Utilization metrics.
1. Verify that the Memory CMPivot entity exists and has the attribute TotalPhysicalMemory.
2. Verify that the OS CMPivot entity exists and has the attribute FreePhysicalMemory.
Configure the CPU Utilization metrics by verifying that the Processor CMPivot entity exists and has the attribute LoadPercentage.

If the Processor CMPivot entity doesn’t exist, you must add the entity to the hardware inventory. For more information, see Extend hardware inventory.
Configure the Uptime metrics by verifying that the OperatingSystem CMPivot entity exists and has the attribute LastBootUpTime.

Result

The asset utilization metrics is displayed on the Investigation tab of the incident record in Service Operations Workspace.

Parent Topic:Configuring CI metrics for Microsoft Endpoint Configuration Manager for Investigation

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---
title: Configure asset utilization metrics
description: Configure the display of the asset utilization metrics for Microsoft Endpoint Configuration Manager for Investigation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/configure-asset-utilization-mecm.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring CI metrics for MECM, Setting up Investigation Framework using Microsoft Endpoint Configuration Manager for Investigation, Setting up Investigation Framework in Service Operations Workspace, Setting up integrations in Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configure asset utilization metrics

Configure the display of the asset utilization metrics for Microsoft Endpoint Configuration Manager for Investigation.

## About this task

**Important:**

Starting with the Brazil release, Microsoft Endpoint Configuration Manager for Investigation is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Before you begin

Role required: sn\_cimaf.sn\_cimaf\_admin

## Procedure

1. Open the Microsoft Endpoint Configuration Manager.

2. Select the required CI device, and verify the CMPivot entities and attributes.

For more information, see [Verify a CMPivot entity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/verify-cmpivot-entity.md).

3. Configure the Disk Utilization metrics by verifying that the **Disk** CMPivot entity exists and has the attributes **Size** and **Free Space**.

4. Configure the Memory Utilization metrics.

1. Verify that the **Memory** CMPivot entity exists and has the attribute **TotalPhysicalMemory**.

2. Verify that the **OS** CMPivot entity exists and has the attribute **FreePhysicalMemory**.

5. Configure the CPU Utilization metrics by verifying that the **Processor** CMPivot entity exists and has the attribute **LoadPercentage**.

If the **Processor** CMPivot entity doesn’t exist, you must add the entity to the hardware inventory. For more information, see [Extend hardware inventory](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/extend-hardware-entity.md).

6. Configure the Uptime metrics by verifying that the **OperatingSystem** CMPivot entity exists and has the attribute **LastBootUpTime**.

## Result

The asset utilization metrics is displayed on the **Investigation** tab of the incident record in Service Operations Workspace.

**Parent Topic:**[Configuring CI metrics for Microsoft Endpoint Configuration Manager for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/config-ci-metrics-mecm-adapter.md)