Configure the password policies

task australia Updated Sep 10, 2026 1 min read configure-password-policies-pr-sow.md

Raw file servicenow.com

Create a password policy to ensure that all passwords are strong and secure.

Before you begin

Role required: admin

Procedure

Navigate to All > Service Operations Workspace > Overview.
On the Admin Center page, do one of the following:
- In the Overview tab, select the Configure button in the Service Desk Assisted Password Reset card.
- In the Configurations tab, select Service Desk Assisted Password Reset card.
On the Password policies card, select Configure.

The default password policy is displayed.
Select New to create a new password policy.

On the form, fill in the fields.

Field	Description
Name	Name of the password policy.
Password Strength Preset	Default password strength.
Minimum Password Length	Minimum number of characters for a password.
Maximum Password Length	Maximum number of characters for a password.
Excluded Special Characters	List of special characters not to be included in a password.
Disallow User Data	Option to exclude the user related data from the password.
Sequence Length Threshold	Maximum number of sequential characters allowed in the password.
Repetition Length Threshold	Maximum number of times a character can be repeated in the password.

Select Submit.

Parent Topic:Setting up Service Desk assisted Password Reset in Service Operations Workspace

55 lines · 2.4 KB Wrap lines

---
title: Configure the password policies
description: Create a password policy to ensure that all passwords are strong and secure.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/configure-password-policies-pr-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up Service Desk assisted Password Reset in Service Operations Workspace, Setting up integrations in Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configure the password policies

Create a password policy to ensure that all passwords are strong and secure.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** &gt; **Service Operations Workspace** &gt; **Overview**.

2.  On the **Admin Center** page, do one of the following:

    -   In the **Overview** tab, select the **Configure** button in the **Service Desk Assisted Password Reset** card.
    -   In the **Configurations** tab, select **Service Desk Assisted Password Reset** card.
3.  On the **Password policies** card, select **Configure**.

    The default password policy is displayed.

4.  Select **New** to create a new password policy.

5.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Name|Name of the password policy.|
    |Password Strength Preset|Default password strength.|
    |Minimum Password Length|Minimum number of characters for a password.|
    |Maximum Password Length|Maximum number of characters for a password.|
    |Excluded Special Characters|List of special characters not to be included in a password.|
    |Disallow User Data|Option to exclude the user related data from the password.|
    |Sequence Length Threshold|Maximum number of sequential characters allowed in the password.|
    |Repetition Length Threshold|Maximum number of times a character can be repeated in the password.|

6.  Select **Submit**.


**Parent Topic:**[Setting up Service Desk assisted Password Reset in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/setup-password-reset-sow.md)