Configure the problem task form layout in Service Operations Workspace

---
title: Configure the problem task form layout in Service Operations Workspace
description: Configure the problem task form so that the information it collects is relevant to your organization's processes. You can easily modify the form to show only the fields, related lists, and other elements that you need.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/configure-problem-task-form-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Problem Management in Service Operations Workspace, Getting started with Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configure the problem task form layout in Service Operations Workspace

Configure the problem task form so that the information it collects is relevant to your organization's processes. You can easily modify the form to show only the fields, related lists, and other elements that you need.

## Before you begin

Role required: admin or personalize\_form

## Procedure

1.  Navigate to **All** > **** > **Problem** > **Create New**.

2.  On the form context menu, select **Configure**, and then select **Form Builder**.

3.  From the Problem list, select **Problem Task**.

4.  From the Default view list, select one of the following.

    -   To customize the layouts of existing problem task forms, select **Service Operations Workspace**.
    -   To customize the layouts of new problem task forms, select **Service Operations Workspace New Record**.
5.  If the form is in a different application scope, select **Edit in original scope** before you start editing.