Configure problem task modals shown during state transitions

---
title: Configure problem task modals shown during state transitions
description: Add the optional and mandatory fields necessary to move a problem task record through its life cycle using the Form Builder.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/configure-problem-task-state-modals-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Problem Management in Service Operations Workspace, Getting started with Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configure problem task modals shown during state transitions

Add the optional and mandatory fields necessary to move a problem task record through its life cycle using the Form Builder.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **** > **Problem** > **Create New**.

2.  On the form context menu, select **Configure**, and then select **Form Builder**.

3.  From the Problem list, select **Problem Task**.

4.  From the Default view list, select any of the following.

    |Option|Description|
    |------|-----------|
    |**SOW Problem Task Assess Modal**|Modal options shown during a problem task state transition to Assess.|
    |**SOW Problem Task Cancel Modal**|Modal options shown during a problem task state transition to Cancel.|
    |**SOW Problem Task Complete Modal**|Modal options shown during a problem task state transition to Complete, if the task was created as a General type.|
    |**SOW Problem Task Complete RCA Modal**|Modal options shown during a problem task state transition to Complete, if the task was created as a Root Cause Analysis type.|

5.  If the form is in a different application scope, select **Edit in original scope** before you start editing.