Configure search resources for an interaction in Service Operations Workspace for ITSM

---
title: Configure search resources for an interaction in Service Operations Workspace for ITSM
description: You can configure additional search resources for an interaction to assist agents with quick resolution of the interaction.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/configure-resources-for-an-interaction.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Getting started with Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configure search resources for an interaction in Service Operations Workspace for ITSM

You can configure additional search resources for an interaction to assist agents with quick resolution of the interaction.

## Before you begin

Role required: itil or interaction\_agent

## Procedure

1.  Navigate to **All** > **Contextual Search** > **Search Contexts** > **Interaction \(SOW\)**.

2.  Edit the Search Context Interaction \(SOW\) record.

    1.  Search for a resource or combination of resources in the **Searcher** field and select the search resource that you want to add.

    2.  Update the Searcher text field with the name that you want to give to the search resource.

    3.  Save or update the record.

    The newly added search resource is available to be selected from the search resource filter in the Agent Assist window.