Configure services metrics

task australia Updated Sep 10, 2026 1 min read configure-services-metrics.md

Configure the services metrics for Microsoft Endpoint Configuration Manager for Investigation (MECM).

About this task

Important:

Starting with the Brazil release, Microsoft Endpoint Configuration Manager for Investigation is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Before you begin

Role required: sn_cimaf.sn_cimaf_admin

Procedure

Open the Microsoft Endpoint Configuration Manager.
Select the required CI device, and verify the CMPivot entities and attributes.

For more information, see Verify a CMPivot entity.
Configure the services metrics by verifying that the Services CMPivot entity exists and has the attributes Name, DisplayName, State, and ProcessId.

Result

The services metrics are displayed on the Investigation tab of the incident record in Service Operations Workspace.

Parent Topic:Configuring CI metrics for Microsoft Endpoint Configuration Manager for Investigation

46 lines · 2.4 KB Wrap lines

---
title: Configure services metrics
description: Configure the services metrics for Microsoft Endpoint Configuration Manager for Investigation \(MECM\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/configure-services-metrics.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring CI metrics for MECM, Setting up Investigation Framework using Microsoft Endpoint Configuration Manager for Investigation, Setting up Investigation Framework in Service Operations Workspace, Setting up integrations in Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configure services metrics

Configure the services metrics for Microsoft Endpoint Configuration Manager for Investigation \(MECM\).

## About this task

**Important:**

Starting with the Brazil release, Microsoft Endpoint Configuration Manager for Investigation is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Before you begin

Role required: sn\_cimaf.sn\_cimaf\_admin

## Procedure

1. Open the Microsoft Endpoint Configuration Manager.

2. Select the required CI device, and verify the CMPivot entities and attributes.

For more information, see [Verify a CMPivot entity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/verify-cmpivot-entity.md).

3. Configure the services metrics by verifying that the **Services** CMPivot entity exists and has the attributes **Name**, **DisplayName**, **State**, and **ProcessId**.

## Result

The services metrics are displayed on the **Investigation** tab of the incident record in Service Operations Workspace.

**Parent Topic:**[Configuring CI metrics for Microsoft Endpoint Configuration Manager for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/config-ci-metrics-mecm-adapter.md)