Configuring Major Incident Management in Service Operations Workspace

---
title: Configuring Major Incident Management in Service Operations Workspace
description: Configure the features in Major Incident Management to use and manage major incidents in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/configuring-mim-in-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up Major Incident Management in Service Operations Workspace, Getting started with Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configuring Major Incident Management in Service Operations Workspace

Configure the features in Major Incident Management to use and manage major incidents in Service Operations Workspace.

## Configuration overview

Admin Center enables you to configure the following features in Major Incident Management:

-   Major incident manager roles
-   Major incident trigger rules
-   Communication templates and plans
-   Playbooks
-   Email notifications
-   Timeline configurations for a post incident report