Configure the verification methods for service desk process in Service Operations Workspace

---
title: Configure the verification methods for service desk process in Service Operations Workspace
description: Create and edit verification methods so they align with service desk processes, and map each verification to a specific process. After mapping the processes, integrate them with UXF routes to complete an end-to-end flow for resetting a password in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/configuring-verification-methods-pr-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up Service Desk assisted Password Reset in Service Operations Workspace, Setting up integrations in Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configure the verification methods for service desk process in Service Operations Workspace

Create and edit verification methods so they align with service desk processes, and map each verification to a specific process. After mapping the processes, integrate them with UXF routes to complete an end-to-end flow for resetting a password in Service Operations Workspace.

-   **[Create verification settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/create-verification-settings-pr-sow.md)**  
Create a verification type in the base system to authenticate the user credentials while resetting the password.
-   **[Map the password reset process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/map-password-reset-process-pr-sow.md)**  
Map the password reset process to verify the identity of the user requesting a password reset.
-   **[Map the UXF routes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/map-uxf-routes-pr-sow.md)**  
Create a route for the verification method to map the verification process.

**Parent Topic:**[Setting up Service Desk assisted Password Reset in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/setup-password-reset-sow.md)