Contextual side panel configurations in Service Operations Workspace for ITSM

---
title: Contextual side panel configurations in Service Operations Workspace for ITSM
description: You can configure the tabs available in the contextual side panel in Service Operations Workspace for ITSM.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/contextual-side-panel-configurations-sow-itsm.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Getting started with Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Contextual side panel configurations in Service Operations Workspace for ITSM

You can configure the tabs available in the contextual side panel in Service Operations Workspace for ITSM.

-   **[Configure contextual side panel tabs in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/customize-options-side-panel.md)**  
Add or delete tabs from the contextual side panel that is available in all record pages in Service Operations Workspace.
-   **[Configuring Recommended Actions for ITSM in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configuring-recommended-actions-for-itsm-in-service-operations-workspace.md)**  
Configure contexts, rules, recommendations, and resource generators to provide agents with AI-powered suggestions when working with incidents, problems, change requests, and other records in Service Operations Workspace in ITSM.
-   **[Configure the Agent Assist tab in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configure-the-agent-assist-tab-in-service-operations-workspace.md)**  
Enable or disable the Agent Assist tab in the contextual side panel for the required record type.
-   **[Customize the on-call support group recommendations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configure-supportgroup-oncall-sow.md)**  
Configure the support group recommendations that should be displayed in the **Experts on-call** panel for an incident.

**Parent Topic:**[Getting started with Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/getting-started-sow.md)