Create notification preference rule

task australia Updated Sep 10, 2026 1 min read create-notification-preference-rule.md

Define your preferred notification methods and delivery channels for receiving alerts whenever an escalation ticket is raised.

Before you begin

Get an overview of how to add delivery channels and notification preferences in this video.

Role required: itil, rota_manager, rota_admin

Procedure

Navigate to Workspaces > Service Operation Workspace.
Select the Schedule icon.
On the Schedules page, select the On-call notification preferences tab.
To define your preferred notification, select Create new and provide the following details:
- Rule name
- Select Define active days and hours to customize the rule with the following details:
  - All-day selection box
  - From and Until
  - Active days detail
  - Active days
  - Notification attempt [Omitted image "crete_notification_preference_sow.png"] Alt text: Create notification preferences form
- Select Use preferred schedule to reuse an existing schedule and provide required details.
- In Notification Attempts, select Add new and select your preferred methods from the following:
  - Slack
  - MS Teams
  - Email IDs
Select Save.

Edit on-call team preferences using the Teams menu
Use the Teams menu to edit the on-call preferences for a selected team.
Manage delivery channel
Add, edit, and delete delivery channels for notification preference rules in Service Operations Workspace.

Parent Topic:Configuring On-Call Scheduling in Service Operations Workspace

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---
title: Create notification preference rule
description: Define your preferred notification methods and delivery channels for receiving alerts whenever an escalation ticket is raised.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/create-notification-preference-rule.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring On-Call Scheduling in Service Operations Workspace, On-Call Scheduling in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Create notification preference rule

Define your preferred notification methods and delivery channels for receiving alerts whenever an escalation ticket is raised.

## Before you begin

Get an overview of how to add delivery channels and notification preferences in this video.

Role required: itil, rota\_manager, rota\_admin

## Procedure

1. Navigate to **Workspaces** &gt; **Service Operation Workspace**.

2. Select the **Schedule** icon.

3. On the **Schedules** page, select the **On-call notification preferences** tab.

4. To define your preferred notification, select **Create new** and provide the following details:

- Rule name
- Select **Define active days and hours** to customize the rule with the following details:

- All-day selection box
- From and Until
- Active days detail
- Active days
- Notification attempt
\[Omitted image "crete\_notification\_preference\_sow.png"\] Alt text: Create notification preferences form

- Select **Use preferred schedule** to reuse an existing schedule and provide required details.
- In **Notification Attempts**, select **Add new** and select your preferred methods from the following:
- Slack
- MS Teams
- Email IDs
5. Select **Save**.

- **[Edit on-call team preferences using the Teams menu](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/oncall-team-preference-tab-in-teams.md)**
Use the **Teams** menu to edit the on-call preferences for a selected team.
- **[Manage delivery channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/work-on-a-notification-preference-rule-in-sow.md)**
Add, edit, and delete delivery channels for notification preference rules in Service Operations Workspace.

**Parent Topic:**[Configuring On-Call Scheduling in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configuring-oncall-scheduling-sow.md)