Create a problem in Service Operations Workspace

---
title: Create a problem in Service Operations Workspace
description: Investigate the root cause of recurring incidents or a major incident. Provide a permanent fix to help prevent them from happening again.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/create-problem-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Problem Management in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Create a problem in Service Operations Workspace

Investigate the root cause of recurring incidents or a major incident. Provide a permanent fix to help prevent them from happening again.

## Before you begin

Role required: itil or problem\_coordinator

## Procedure

1.  Create a problem from any of the following sources.

<table id="choicetable_vrd_rrt_tsb"><thead><tr><th align="left" id="d189964e52">

Option

</th><th align="left" id="d189964e55">

Description

</th></tr></thead><tbody><tr><td id="d189964e61">

**From any Problem list**

</td><td>

1.  Navigate to any list of problems.

**Note:** The following lists are available for problems:

    -   Assigned to you
    -   Unassigned
    -   Open
    -   Resolved
    -   Risk Accepted
    -   Known Errors
    -   All
2.  Select **New**.


</td></tr><tr><td id="d189964e108">

**From an incident**

</td><td>

1.  Open an incident.
2.  From the incident record page, select the list beside **Create change request**.
3.  Select **Create problem**.


</td></tr><tr><td id="d189964e135">

**From a customer interaction regarding an issue with a cause that must be investigated**

</td><td>

1.  Open an interaction.
2.  From the record page, select **Create problem**.
 **Note:** Enable the **Allow Problem creation from Interaction** \(**glide.problem.interaction.allow\_create**\) problem property from **Problem** &gt; **Problem Properties**.

For more information, see [Configure properties for Problem Management in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configure-problem-properties-sow.md).

</td></tr></tbody>
</table>2.  On the problem form, fill the fields in the **Details** tab.

    For a description of the field values, see [Problem form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/problem-form-sow.md).

3.  Select **Save**.


**Parent Topic:**[Problem Management in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/problem-sow.md)

**Related topics**  


[Work on a problem in Service Operations Workspace]()

[Problem Management models in Service Operations Workspace]()

[Create a problem task in Service Operations Workspace]()

[Work on a problem task in Service Operations Workspace]()

[Problem Management in Service Operations Workspace reference]()