Custom Modal Migration in Standard Record Page

---
title: Custom Modal Migration in Standard Record Page
description: Modify the modal containers inside a record page in the Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/custom-modal-migration-srp.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring standard record pages in Service Operations Workspace, Configuring record pages in Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM to improve your experience, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Custom Modal Migration in Standard Record Page

Modify the modal containers inside a record page in the Service Operations Workspace.

## Before you begin

Role required: admin

## About this task

Standard Record Page \(SRP\) provides options to modify the different modals used inside Service Operations Workspace. You can duplicate the modals in the page collection and modify them according to your requirement.

## Procedure

1.  Navigate to **All** > **Now Experience Framework** > **UI Builder**.

2.  Under the Experiences list, select **Service Operations Workspace**.

3.  Under the **Pages and Variants** section, under **Record**, select **SRP Record**.

    **Note:** If you are on a version prior to 4.0, you can navigate from **Record SNC** in **UI Builder** to modify the **Overview** tab of an Incident record page.

4.  From the left of the UI Builder, navigate to **Modals and popovers** > **Modals**, and select **Modal Container \(Viewport\)**.

5.  From the right of the UI Builder, navigate to **Configs** > **Page collection**.

    There are two options available under Page collections.

    -   Record Page Modals: Select this option to modify modals across all experiences.
    -   SOW Record Page Modals: Select this option to modify the modals used in Service Operations Workspace.
6.  Select the \[Omitted image "open-side-panel-tab.png"\] Alt text: Variants in SOW Record page modals. icon to open the variants provided.

7.  Select the \[Omitted image "add-icon.png"\] Alt text: Create new page icon to create a page or to add a new variant to a page.

    For more information about creating a page and variant, see [Learn UI Builder by example](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/learning-uib-by-example.md)


**Parent Topic:**[Configuring standard record pages in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/srp-service-operations-workspace.md)