Configure the experts On-call panel for an incident

---
title: Configure the experts On-call panel for an incident
description: Configure the Experts on-call panel for an incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/customize-experts-on-call-tab.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring record pages in Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM to improve your experience, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configure the experts On-call panel for an incident

Configure the **Experts on-call** panel for an incident.

## Before you begin

Role required: admin

To configure the Experts On-call panel, ensure that you have added an implementation for the **sn\_sow\_on\_call.ExpertsOnCallTabConfig** extension point.

**Note:**

-   Incident table extension point implementation is added by default. To customize it, edit the script to include **ExpertsOnCallTabConfigForIncident**.
-   Example: If you want to display only the assignment group in the Experts On-call panel, then update the **getRecommendedFieldWatchList** in the script.

## About this task

To add Experts On-call for Problem table, follow the steps:

## Procedure

1.  Navigate to **All** > **System Extension Points** > **Scripted Extension Points**.

2.  Select and open the **sn\_sow\_on\_call.ExpertsOnCallTabConfig** extension point.

3.  Select **Create implementation** from the related links section.

4.  Modify the **Script** as required:

<table id="table_sqq_cwx_dcc"><thead><tr><th>

Method

</th><th>

Inputs

</th><th>

Return

</th></tr></thead><tbody><tr><td>

**getTableName**

</td><td>

None

</td><td>

String – Table name for which an extension point is implemented

</td></tr><tr><td>

**getRecommendedFieldWatchList**

</td><td>

None

</td><td>

Array – List of fields that you want to show on the Experts On-call recommended groups panel.For example: **\[“assignment\_group”, “cmdb\_ci”\]**

</td></tr><tr><td>

**getRecommendedGroups**

</td><td>

-   recordGr – GlideRecord reference
-   fieldWatchList – Object containing all the fields and their respective values.
 For example: **\{ "assignment\_group": &lt;assignment\_group\_sys\_id&gt; \}**

</td><td>

Array – List of objects containing recommended group, sys\_id, and the respective message.For example: **\[ \{ : "Recommended based on assignment group" \} \]**

</td></tr><tr><td>

**isExpertOnCallTabSupported**

</td><td>

None

</td><td>

Boolean – return true to enable the Expert On-call for this table.

</td></tr></tbody>
</table>5.  Select **Update**.


**Parent Topic:**[Configuring record pages in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configuring-record-pages-sow-itsm.md)