Learning path and course item discovery in Service Operations Workspace
concept australia Updated Sep 10, 2026 1 min read discovering-learning-sow-wfo-itsm.md
Browse courses or learning paths and take the ones that interest you. You can also discover them using Predictive Intelligence that provides recommendations based on past activities.
Service Operations Workspace uses Predictive Intelligence to suggest courses and learning paths based on your team’s learning activities and your own past learning.
- Enroll in Learning to take a learning course or complete a learning path
When you enroll in a learning course or learning path, the application creates a learning task. You can track the progress of the course or path using the learning task. - Complete learning tasks using the Service Operations Workspace
Enhance your skill set by completing learning tasks from internal or external learning content.
Parent Topic:Service Operations Workspace - Learning
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--- title: Learning path and course item discovery in Service Operations Workspace description: Browse courses or learning paths and take the ones that interest you. You can also discover them using Predictive Intelligence that provides recommendations based on past activities. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/discovering-learning-sow-wfo-itsm.html release: australia product: Service Operations Workspace classification: service-operations-workspace topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Service Operations Workspace - Learning, Workforce Optimization for ITSM in the Service Operations Workspace, Optimizing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management] --- # Learning path and course item discovery in Service Operations Workspace Browse courses or learning paths and take the ones that interest you. You can also discover them using Predictive Intelligence that provides recommendations based on past activities. Service Operations Workspace uses Predictive Intelligence to suggest courses and learning paths based on your team’s learning activities and your own past learning. - **[Enroll in Learning to take a learning course or complete a learning path](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/enroll-learning-sow-wfo-itsm.md)** When you enroll in a learning course or learning path, the application creates a learning task. You can track the progress of the course or path using the learning task. - **[Complete learning tasks using the Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/complete-training-tasks-workforce-optimization-sow.md)** Enhance your skill set by completing learning tasks from internal or external learning content. **Parent Topic:**[Service Operations Workspace - Learning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/itsm-sow-coaching.md)
| title | Learning path and course item discovery in Service Operations Workspace |
| description | Browse courses or learning paths and take the ones that interest you. You can also discover them using Predictive Intelligence that provides recommendations based on past activities. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/discovering-learning-sow-wfo-itsm.html |
| release | australia |
| product | Service Operations Workspace |
| classification | service-operations-workspace |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Service Operations Workspace - LearningWorkforce Optimization for ITSM in the Service Operations WorkspaceOptimizing IT services in your organizationService Operations Workspace for ITSMIT Service Management |