Exploring Recommended Actions for ITSM in Service Operations Workspace

---
title: Exploring Recommended Actions for ITSM in Service Operations Workspace
description: Recommended Actions for ITSM lets you set up and apply real-time actionable recommendations for speeding up the triaging process. You can resolve issues quickly across various records in the Service Operations Workspace, including incidents, incident tasks, problems, problem tasks, change requests, change tasks, interactions, and requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/exploring-recommended-actions-for-itsm-in-service-operations-workspace.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [recommended actions, ITSM recommended actions, Service Operations Workspace, incident management, problem management, change management, triaging, actionable recommendations, incident task, problem task, change request, change task, interaction, ServiceNow Store]
breadcrumb: [Exploring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Exploring Recommended Actions for ITSM in Service Operations Workspace

Recommended Actions for ITSM lets you set up and apply real-time actionable recommendations for speeding up the triaging process. You can resolve issues quickly across various records in the Service Operations Workspace, including incidents, incident tasks, problems, problem tasks, change requests, change tasks, interactions, and requests.

## Recommended Actions for ITSM overview

Here's how you can use recommended actions in SOW in ITSM:

\[Omitted video\] Description: Recommended Actions for ITSM overview

## Request apps on the Store

Visit the  [ServiceNow Store](https://store.servicenow.com/store)  website to view all the available apps and for information about submitting requests to the ServiceNow Store. For cumulative release notes information for all released apps, see the  [ServiceNow Store release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Recommended Actions for ITSM application details

There are two versions of Recommended Actions: Standard and Advanced. For information about installing either, see [Setting up Recommended Actions for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/set-up-ra-itsm.md).

**Parent Topic:**[Exploring Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/explore-sow.md)

**Related topics**  


[Access Service Operations Workspace for ITSM]()

[Service Operations Workspace for ITSM user interface]()

[Service Operations Workspace for ITSM landing page]()

[Exploring On-call Scheduling in Service Operations Workspace]()

[Configuring Recommended Actions for ITSM in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configuring-recommended-actions-for-itsm-in-service-operations-workspace.md)

[Accessing Recommended Actions for ITSM panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/sow-itsm-access-ra-panel.md)

[Recommended Actions for ITSM Workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/sow-itsm-ra-workflow.md)