Getting started with Service Operations Workspace for ITSM

---
title: Getting started with Service Operations Workspace for ITSM
description: Set up Service Operations Workspace by procuring the required license, configuring the Admin Center, and assigning the workspace to your agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/getting-started-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Getting started with Service Operations Workspace for ITSM

Set up Service Operations Workspace by procuring the required license, configuring the Admin Center, and assigning the workspace to your agents.

Procure the ITSM Standard license or above for ServiceNow IT Service Management applications.

## Setup journey

1.  Procure the ITSM Standard license or higher.
2.  Activate the Service Operations Workspace.
3.  Configure the [Admin Center in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/admin-center-sow.md).
4.  Assign the workspace to your agent groups.

Starting Brazil release, for new provisioned zBoot instances, a scheduled job is available. The scheduled job executes a batch installation to automatically install applications such as Service Operations Workspace for ITSM Advanced Applications only if you have the necessary entitlements for the application.

## Service Operations Workspace Admin Center

It provides access to manage most configurations in Service Operations Workspace for IT Service Management \(ITSM\). It also provides centralized control of the instance to administrators.

\[Omitted video\] Description: Overview of SOW Admin Center

\[Omitted image "sow-admin-console.png"\] Alt text: SOW Admin Center

**Related topics**  


[Roles in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/roles-in-sow.md)

[Users in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/users-sow-itsm.md)

[Access controls in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/access-controls-sow-itsm.md)

[Landing page redirection in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/landing-page-redirection-sow-itsm.md)