Manage recipients in a communication task

task australia Updated Sep 10, 2026 1 min read manage-recipients-mim-sow.md

Manage the recipients list for a communication task to create flexible and effective communication with the required stakeholders.

Before you begin

Role required: major_incident_manager, ia_admin, itil, or admin

Procedure

On an incident record, select the Communicate tab.
Select Manage recipients.

You can also select the More actions ([Omitted image "mim-more-action-icon.png"] Alt text: More action icon) icon for a communication task and then select Manage recipients.
On the Manage recipients pop-up window, fill in the details.

Field	Description
Communication	Communication plan that is associated with the communication task for which you want to manage recipients.Note: When you select the More actions icon ([Omitted image "mim-more-action-icon.png"] Alt text: More action icon) for a communication task and then select Manage recipients, the communication plan associated the selected communication task is selected by default. When you select the Manage recipients option directly from the Communicate tab, you must select the communication plan.
Add recipients	User, user group, or list of recipients to whom the communication is sent.
Designate role	User role of the recipients.
Add	Button to add the recipients and the user role to the Recipients field.
Recipients	User, user group, or list of recipients with the user role. You must use the Add button to add the recipients and the user role to this field.

4. Select **Save**.

Parent Topic:Communicating with stakeholders about incidents and major incidents in SOW

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---
title: Manage recipients in a communication task
description: Manage the recipients list for a communication task to create flexible and effective communication with the required stakeholders.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/manage-recipients-mim-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Communicating about incidents and major incidents, Managing a major incident record, Major Incident Management in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Manage recipients in a communication task

Manage the recipients list for a communication task to create flexible and effective communication with the required stakeholders.

## Before you begin

Role required: major\_incident\_manager, ia\_admin, itil, or admin

## Procedure

1.  On an incident record, select the **Communicate** tab.

2.  Select **Manage recipients**.

    You can also select the **More actions** \(\[Omitted image "mim-more-action-icon.png"\] Alt text: More action icon\) icon for a communication task and then select **Manage recipients**.

3.  On the Manage recipients pop-up window, fill in the details.

<table id="table_sch_g4g_z1c"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Communication

</td><td>

Communication plan that is associated with the communication task for which you want to manage recipients.**Note:** When you select the **More actions** icon \(\[Omitted image "mim-more-action-icon.png"\] Alt text: More action icon\) for a communication task and then select **Manage recipients**, the communication plan associated the selected communication task is selected by default. When you select the **Manage recipients** option directly from the **Communicate** tab, you must select the communication plan.

</td></tr><tr><td>

Add recipients

</td><td>

User, user group, or list of recipients to whom the communication is sent.

</td></tr><tr><td>

Designate role

</td><td>

User role of the recipients.

</td></tr><tr><td>

Add

</td><td>

Button to add the recipients and the user role to the **Recipients** field.

</td></tr><tr><td>

Recipients

</td><td>

User, user group, or list of recipients with the user role. You must use the **Add** button to add the recipients and the user role to this field.

</td></tr></tbody>
</table>4.  Select **Save**.


**Parent Topic:**[Communicating with stakeholders about incidents and major incidents in SOW](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/communicating-with-stakeholders-sow.md)