Mute participants from a Microsoft Teams conference call in Service Operations Workspace

---
title: Mute participants from a Microsoft Teams conference call in Service Operations Workspace
description: Mute a participant from the conference call to avoid unnecessary background disruption.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/mute-participants-teams-conference-call.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing Microsoft Teams conference calls in Service Operations Workspace, Using Microsoft Teams to make conference calls in Service Operations Workspace, Notify in Service Operations Workspace, Collaboration in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Mute participants from a Microsoft Teams conference call in Service Operations Workspace

Mute a participant from the conference call to avoid unnecessary background disruption.

## Before you begin

Role required: itil

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the **List** \(\[Omitted image "list-icon-new.png"\] Alt text: List icon\) icon.

3.  Select **Incidents** > **Open**.

4.  Select an incident that has an active conference call.

5.  Select the **Collaborate** icon \(\[Omitted image "collab-icon-02.png"\] Alt text: Collaborate icon\) from the contextual side panel.

6.  Select the **Calls** tab.

7.  Select the active call card.

8.  Mute participants to avoid background noise by selecting the Mute icon \(\[Omitted image "mute-icon-conf-call.png"\] Alt text: Mute icon.\).


**Parent Topic:**[Managing Microsoft Teams conference calls in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/manage-conference-calls-teams.md)