Mute participants from a Zoom conference call in Service Operations Workspace

---
title: Mute participants from a Zoom conference call in Service Operations Workspace
description: Join an existing conference call to participate in the discussion to resolve an incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/mute-participants-zoom-conference-call.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing Zoom conference calls in Service Operations Workspace, Conference calls with Zoom in Service Operations Workspace, Notify in Service Operations Workspace, Collaboration in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Mute participants from a Zoom conference call in Service Operations Workspace

Join an existing conference call to participate in the discussion to resolve an incident.

## Before you begin

Role required: itil

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the **List** \(\[Omitted image "list-icon-new.png"\] Alt text: List icon\) icon.

3.  Select **Incidents** > **Open**.

4.  Select the incident record that has an active conference call.

5.  Select the **Collaborate** icon \(\[Omitted image "collab-icon-02.png"\] Alt text: Collaborate icon\) from the contextual side panel.

6.  Select the **Calls** tab.

7.  Select the active call card.

8.  Mute participants to avoid background noise by selecting the Mute icon \(\[Omitted image "mute-icon-conf-call.png"\] Alt text: Mute icon.\).


**Parent Topic:**[Managing Zoom conference calls in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/manage-conference-calls-zoom.md)