Edit on-call team preferences using the Teams menu

task australia Updated Sep 10, 2026 1 min read oncall-team-preference-tab-in-teams.md

Raw file servicenow.com

Use the Teams menu to edit the on-call preferences for a selected team.

Before you begin

Role required: rota_manager, rota_admin

Procedure

Navigate to Workspaces > Service Operation Workspace.
From the primary navigation, select Teams ([Omitted image "icon-sr-teams.png"] Alt text: Teams.).
Select a team card to open.
Select On-call team preferences from the header.

[Omitted image "oncall_team_preferences_sow.png"] Alt text: On-call team preferences form
Select an option for On-call shift managers from the list menu.
Select an option for PTO requests from the list menu.
Select an option for Preferred start day of the week from the list menu.

Note: This option is available starting with the Washington DC release.
Select an option for Allow shift schedule overlap from the list menu.
Select an option for Escalation rule on shift overlap from the list menu.
Select Save.

Parent Topic:Create notification preference rule

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---
title: Edit on-call team preferences using the Teams menu
description: Use the Teams menu to edit the on-call preferences for a selected team.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/oncall-team-preference-tab-in-teams.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create notification preference rule, Configuring On-Call Scheduling in Service Operations Workspace, On-Call Scheduling in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Edit on-call team preferences using the Teams menu

Use the **Teams** menu to edit the on-call preferences for a selected team.

## Before you begin

Role required: rota\_manager, rota\_admin

## Procedure

1. Navigate to **Workspaces** &gt; **Service Operation Workspace**.

2. From the primary navigation, select **Teams** \(\[Omitted image "icon-sr-teams.png"\] Alt text: Teams.\).

3. Select a team card to open.

4. Select **On-call team preferences** from the header.

\[Omitted image "oncall\_team\_preferences\_sow.png"\] Alt text: On-call team preferences form

5. Select an option for **On-call shift managers** from the list menu.

6. Select an option for **PTO requests** from the list menu.

7. Select an option for **Preferred start day of the week** from the list menu.

**Note:** This option is available starting with the Washington DC release.

8. Select an option for **Allow shift schedule overlap** from the list menu.

9. Select an option for **Escalation rule on shift overlap** from the list menu.

10. Select **Save**.

**Parent Topic:**[Create notification preference rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/create-notification-preference-rule.md)