Play a guided tour in Service Operations Workspace

---
title: Play a guided tour in Service Operations Workspace
description: Use the guided tours in Service Operations Workspace for ITSM through a sequence of interactive steps that guide you through a specific concept or process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/play-guided-tour-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Operating IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Play a guided tour in Service Operations Workspace

Use the guided tours in Service Operations Workspace for ITSM through a sequence of interactive steps that guide you through a specific concept or process.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select an application such as Interaction, Incident, Problem.

3.  Select a record.

4.  Select Help icon, and then select Help articles tab.

    The Help articles tab contains the list of help articles available on the page. The Take a tour option is available below the list of help articles.

5.  Select **Take a tour**.


**Parent Topic:**[Operating IT services in your organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/enhancing-services-operations-in-organization.md)

**Related topics**  


[Add a user-specific quick link on the ITSM landing page]()

[Create a list in Service Operations Workspace]()

[Live Agent chat in Service Operations Workspace]()

[Interaction Management in Service Operations Workspace]()

[Incident Management in Service Operations Workspace]()

[Request Management in Service Operations Workspace]()

[Change Management in Service Operations Workspace]()