Problem task form

---
title: Problem task form
description: Description of the field values for the problem task form in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/problem-task-form-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Problem Management in Service Operations Workspace reference, Problem Management in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Problem task form

Description of the field values for the problem task form in Service Operations Workspace.

<table id="table_un2_dyl_n3b"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td class="sub-head" colspan="2">

Problem Task

</td></tr><tr><td>

Short description

</td><td>

Brief description of the problem task.

</td></tr><tr><td>

Description

</td><td>

Detailed description of the problem task.

</td></tr><tr><td>

Number

</td><td>

Number that identifies the problem task record.

</td></tr><tr><td>

Type

</td><td>

The problem task type.

</td></tr><tr><td>

Problem

</td><td>

ID number of the problem for which the problem task is created.

</td></tr><tr><td>

Order

</td><td>

Order in which the problem tasks must be associated with the problem.

</td></tr><tr><td>

State

</td><td>

Value that changes as the problem proceeds from one state to another state.For information about state transitions of a problem task, see [Life cycle of a problem task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/understanding-state-trans-prob-task.md).

</td></tr><tr><td>

Priority

</td><td>

How quickly the service desk should address the problem.

</td></tr><tr><td>

Due date

</td><td>

Date by which the problem task must be completed.

</td></tr><tr><td class="sub-head" colspan="2">

Configuration Item

</td></tr><tr><td>

Configuration item

</td><td>

Configuration item \(CI\) that the problem task applies to. The CI class of the selected configuration item identifies the type of problem, for example, hardware, network, or database.

</td></tr><tr><td class="sub-head" colspan="2">

Assignment

</td></tr><tr><td>

Assignment group

</td><td>

Group to which the problem task is assigned.

</td></tr><tr><td>

Assigned to

</td><td>

Problem analyst to whom the task is assigned.

</td></tr><tr><td class="sub-head" colspan="2">

Notes

</td></tr><tr><td>

Work notes \(Private\)

</td><td>

Information about the work performed on the problem task.

</td></tr></tbody>
</table>**Parent Topic:**[Problem Management in Service Operations Workspace reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/reference-problem-management-sow.md)