Propose a major incident

task australia Updated Sep 10, 2026 1 min read propose-major-incident-sow.md

Raw file servicenow.com

Propose an incident to a major incident candidate based on the incident information.

Before you begin

Role required: itil

Procedure

Open an incident record.

For information about creating an incident in Service Operations Workspace, see Create an incident in Service Operations Workspace.
On the incident record, use the following information to decide if you want to propose this incident:
- Incident information on the Overview tab
- Incident information on the Details tab
- Incident information on the Related records tab
- Record information on the Contextual side panel For more information on the tabs, see Managing a major incident record.
On the incident record for the incident that you want to propose, select Propose Major incident.
On the Propose Major incident window, fill in the details.

Field Description

Work notes Reason for proposing the incident as major incident candidate.

Business Impact Details of the impact created by the incident on the business.
Select Propose Major incident.

Field	Description
Work notes	Reason for proposing the incident as major incident candidate.
Business Impact	Details of the impact created by the incident on the business.

Parent Topic:Managing a major incident record

51 lines · 2.4 KB Wrap lines

---
title: Propose a major incident
description: Propose an incident to a major incident candidate based on the incident information.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/propose-major-incident-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing a major incident record, Major Incident Management in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Propose a major incident

Propose an incident to a major incident candidate based on the incident information.

## Before you begin

Role required: itil

## Procedure

1.  Open an incident record.

    For information about creating an incident in Service Operations Workspace, see [Create an incident in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/create-incident-sow.md).

2.  On the incident record, use the following information to decide if you want to propose this incident:

    -   Incident information on the **Overview** tab
    -   Incident information on the **Details** tab
    -   Incident information on the **Related records** tab
    -   Record information on the Contextual side panel
    For more information on the tabs, see [Managing a major incident record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/managing-major-incident-sow.md).

3.  On the incident record for the incident that you want to propose, select **Propose Major incident.**

4.  On the Propose Major incident window, fill in the details.

    |Field|Description|
    |-----|-----------|
    |Work notes|Reason for proposing the incident as major incident candidate.|
    |Business Impact|Details of the impact created by the incident on the business.|

5.  Select **Propose Major incident**.


**Parent Topic:**[Managing a major incident record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/managing-major-incident-sow.md)