Resource generators in Recommended Actions for ITSM
ITSM base system includes the following resource generators.
|
Resource Generator |
Description |
|---|---|
|
Assignment group using Classification |
The recommendation- Assignment group (Classification),uses this resource generator to return field predictions in the Assignment group field of the current incident. |
|
Configuration item using Classification |
The recommendation- Configuration item (Classification), uses this resource generator to return field predictions in the configuration item field of the current incident. |
|
Incident Fields predictions TI |
The recommendation- Incident Fields value prediction (TI), uses this resource generator to return field predictions in the Assignment group, configuration item, and service fields of the current incident. |
|
Open PRBs using CI & Service |
The recommendation- Open PRBs (CI & service), uses this resource generator to return problems with same CI & Service, which can be linked to current incident. |
|
Propose major incident using trend |
The recommendation- Propose Major Incident (Trend),uses this resource generator to return incidents which can be proposed as a major incident. |
|
Resolved Incidents with same CI & Service |
The recommendation- Similar Resolved incidents (CI & Service), uses this resource generator to return resolved incidents with same CI & Service, whose resolution can be linked to current incident. |
|
Service using Classification |
The recommendation- Service (Classification), uses this resource generator to return field predictions in the Service field of the current incident. |
|
Similar KBs using similarity |
The recommendation- Similar KB Articles (Similarity), uses this resource generator to return KB articles as recommendations which can be attached to the current incident. |
|
Similar major incident using trends |
The recommendation- Similar Major Incident (Trend), uses this resource generator to return major incidents which can be linked to the current incident. |
|
Similar open incidents using similarity |
The recommendation- Similar Open Incidents (Similarity), uses this resource generator to return open incidents which can be linked to the current incident. |
|
Similar Open Incidents with same CI & Service |
The recommendation- Similar Resolved incidents (CI & Service), uses this resource generator to return open incidents with same CI & Service. |
|
Similar PRBs using similarity |
The recommendation- Similar Open PRBs (Similarity), uses this resource generator to return problems which can be linked to the current incident. |
|
AI Search Resource Generator |
The recommendation- AI Search, uses this resource generator to return AI-powered search results as recommendations. |
|
Similar incidents using TI similarity |
The recommendation- Similar Incidents (TI), uses this resource generator to return similar records for incidents. |
|
Similar resolved incidents using similarity |
The recommendation- Similar Resolved Incidents (Similarity), uses this resource generator to return resolved incidents whose resolution can be copied to the current incident. |
--- title: Resource generators in Recommended Actions for ITSM description: ITSM base system includes the following resource generators. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/resource-generators-in-recommended-actions-for-itsm.html release: australia product: Service Operations Workspace classification: service-operations-workspace topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Recommended Actions for ITSM reference, Recommended Actions for ITSM in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management] --- # Resource generators in Recommended Actions for ITSM ITSM base system includes the following resource generators. <table id="table_b4k_3wn_cyb"><thead><tr><th> Resource Generator </th><th> Description </th></tr></thead><tbody><tr><td> Assignment group using Classification </td><td> The recommendation- **Assignment group \(Classification\)**,uses this resource generator to return field predictions in the Assignment group field of the current incident. </td></tr><tr><td> Configuration item using Classification </td><td> The recommendation- **Configuration item \(Classification\)**, uses this resource generator to return field predictions in the configuration item field of the current incident. </td></tr><tr><td> Incident Fields predictions TI </td><td> The recommendation- **Incident Fields value prediction \(TI\)**, uses this resource generator to return field predictions in the Assignment group, configuration item, and service fields of the current incident. </td></tr><tr><td> Open PRBs using CI & Service </td><td> The recommendation- **Open PRBs \(CI & service\)**, uses this resource generator to return problems with same CI & Service, which can be linked to current incident. </td></tr><tr><td> Propose major incident using trend </td><td> The recommendation- **Propose Major Incident \(Trend\)**,uses this resource generator to return incidents which can be proposed as a major incident. </td></tr><tr><td> Resolved Incidents with same CI & Service </td><td> The recommendation- **Similar Resolved incidents \(CI & Service\)**, uses this resource generator to return resolved incidents with same CI & Service, whose resolution can be linked to current incident. </td></tr><tr><td> Service using Classification </td><td> The recommendation- **Service \(Classification\)**, uses this resource generator to return field predictions in the Service field of the current incident. </td></tr><tr><td> Similar KBs using similarity </td><td> The recommendation- **Similar KB Articles \(Similarity\)**, uses this resource generator to return KB articles as recommendations which can be attached to the current incident. </td></tr><tr><td> Similar major incident using trends </td><td> The recommendation- **Similar Major Incident \(Trend\)**, uses this resource generator to return major incidents which can be linked to the current incident. </td></tr><tr><td> Similar open incidents using similarity </td><td> The recommendation- **Similar Open Incidents \(Similarity\)**, uses this resource generator to return open incidents which can be linked to the current incident. </td></tr><tr><td> Similar Open Incidents with same CI & Service </td><td> The recommendation- **Similar Resolved incidents \(CI & Service\)**, uses this resource generator to return open incidents with same CI & Service. </td></tr><tr><td> Similar PRBs using similarity </td><td> The recommendation- **Similar Open PRBs \(Similarity\)**, uses this resource generator to return problems which can be linked to the current incident. </td></tr><tr><td> AI Search Resource Generator </td><td> The recommendation- **AI Search**, uses this resource generator to return AI-powered search results as recommendations. </td></tr><tr><td> Similar incidents using TI similarity </td><td> The recommendation- **Similar Incidents \(TI\)**, uses this resource generator to return similar records for incidents. </td></tr><tr><td> Similar resolved incidents using similarity </td><td> The recommendation- **Similar Resolved Incidents \(Similarity\)**, uses this resource generator to return resolved incidents whose resolution can be copied to the current incident. </td></tr></tbody> </table>**Parent Topic:**[Recommended Actions for ITSM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/recommended-actions-for-itsm-reference.md)
| title | Resource generators in Recommended Actions for ITSM |
| description | ITSM base system includes the following resource generators. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/resource-generators-in-recommended-actions-for-itsm.html |
| release | australia |
| product | Service Operations Workspace |
| classification | service-operations-workspace |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Recommended Actions for ITSM referenceRecommended Actions for ITSM in Service Operations WorkspaceManaging IT services in your organizationService Operations Workspace for ITSMIT Service Management |