Restore the greeting banner on the landing page

---
title: Restore the greeting banner on the landing page
description: If the greeting banner is closed, restore it to view the agent's shift information.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/restore-greeting-banner.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Landing page configurations in Service Operations Workspace for ITSM, Getting started with Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Restore the greeting banner on the landing page

If the greeting banner is closed, restore it to view the agent's shift information.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **User Administration** > **User Preferences**.

2.  From the list of user preferences, open **sow.incident.landing\_page\_header\_collapsed**.

3.  Ensure that the **User** field refers to the user for whom you want to restore the banner.

4.  In the **Value** field, specify **false**.

5.  Select **Update**.


**Parent Topic:**[Landing page configurations in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/landing-page-configurations-sow-itsm.md)