Restrict or unrestrict universal request access in Service Operations Workspace

---
title: Restrict or unrestrict universal request access in Service Operations Workspace
description: Mark a universal request as restricted or unrestricted when you identify that the request contains sensitive information.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/restrict-ur-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Universal Request in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Restrict or unrestrict universal request access in Service Operations Workspace

Mark a universal request as restricted or unrestricted when you identify that the request contains sensitive information.

## Before you begin

Role required: routing agents, sn\_uni\_req.sensitiveinfo\_agent or service-specific assignment group members

## Procedure

1.  Navigate to **All** > **Workspaces** > **Service Operations Workspace**.

2.  From the navigation list, select **List**.

3.  From the navigation list, select **Universal Request** > **Open**.

4.  Navigate to the universal request that you want to mark as restricted.

5.  On the form, select the **Restrict** button.


**Parent Topic:**[Universal Request in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/using-ur-sow.md)