Setting up Investigation Framework using Microsoft Endpoint Configuration Manager for Investigation

concept australia Updated Sep 10, 2026 1 min read set-up-investigate-fw-mecm.md

Set up the Investigation Framework in Service Operations Workspace using Microsoft Endpoint Configuration Manager for Investigation to display CI metrics on the Investigation tab of the incident records.

Important:

Starting with the Brazil release, Microsoft Endpoint Configuration Manager for Investigation is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

You must ensure that the following requirements are met:

Service Operations Workspace for ITSM (sn_sow_itsm_cont) application setup is complete and configured to meet your requirements. For more information, see Getting started with Service Operations Workspace for ITSM
Install and configure Microsoft Endpoint Configuration Manager Spoke (sn_ms_epcfgmgr_spk) application. For more information, see Microsoft Endpoint Configuration Manager spoke and Service Graph Connector for Microsoft SCCM.
Install the Microsoft Endpoint Configuration Manager for Investigation application.

For more information, see Install Microsoft Endpoint Configuration Manager(MECM) for Investigation.
Install Microsoft Endpoint Configuration Manager(MECM) for Investigation
You can install the Microsoft Endpoint Configuration Manager for Investigation (sn_mecm_adapter) application if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren’t already installed.
Configuring CI metrics for Microsoft Endpoint Configuration Manager for Investigation
Configure the display of the metrics for Microsoft Endpoint Configuration Manager for Investigation.

Parent Topic:Setting up Investigation Framework in Service Operations Workspace

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---
title: Setting up Investigation Framework using Microsoft Endpoint Configuration Manager for Investigation
description: Set up the Investigation Framework in Service Operations Workspace using Microsoft Endpoint Configuration Manager for Investigation to display CI metrics on the Investigation tab of the incident records.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/set-up-investigate-fw-mecm.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up Investigation Framework in Service Operations Workspace, Setting up integrations in Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Setting up Investigation Framework using Microsoft Endpoint Configuration Manager for Investigation

Set up the Investigation Framework in Service Operations Workspace using Microsoft Endpoint Configuration Manager for Investigation to display CI metrics on the **Investigation** tab of the incident records.

**Important:**

Starting with the Brazil release, Microsoft Endpoint Configuration Manager for Investigation is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

You must ensure that the following requirements are met:

-   Service Operations Workspace for ITSM \(sn\_sow\_itsm\_cont\) application setup is complete and configured to meet your requirements. For more information, see [Getting started with Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/getting-started-sow.md)
-   Install and configure Microsoft Endpoint Configuration Manager Spoke \(sn\_ms\_epcfgmgr\_spk\) application. For more information, see [Microsoft Endpoint Configuration Manager spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/ms-endpoint.md) and [Service Graph Connector for Microsoft SCCM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_MicrosoftSCCMIntegration.md).
-   Install the Microsoft Endpoint Configuration Manager for Investigation application.

    For more information, see [Install Microsoft Endpoint Configuration Manager\(MECM\) for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/install-mecm-adapter.md).


-   **[Install Microsoft Endpoint Configuration Manager\(MECM\) for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/install-mecm-adapter.md)**  
You can install the Microsoft Endpoint Configuration Manager for Investigation \(sn\_mecm\_adapter\) application if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren’t already installed.
-   **[Configuring CI metrics for Microsoft Endpoint Configuration Manager for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/config-ci-metrics-mecm-adapter.md)**  
Configure the display of the metrics for Microsoft Endpoint Configuration Manager for Investigation.

**Parent Topic:**[Setting up Investigation Framework in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/set-up-investigate.md)