Setting up Investigation Framework using Agent Client Collector for Investigation

concept australia Updated Sep 10, 2026 1 min read set-up-investigate-fw-using-acc.md

Set up the Investigation Framework in Service Operations Workspace using the Agent Client Collector for Investigation adapter to display CI metrics on the Investigation tab of the incident records.

Important:

Starting with the Brazil release, Agent Client Collector for Investigation is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

You must ensure that the following requirements are met:

Service Operations Workspace for ITSM (sn_sow_itsm_cont) application setup is complete and configured to meet your requirements. For more information, see Getting started with Service Operations Workspace for ITSM
Install the Agent Client Collector for Investigation application. For more information, see Install Agent Client Collector for Investigation.

Note: Installing the Agent Client Collector for Investigation application requires the ITSM Pro package subscription.
Install Agent Client Collector for Investigation
Install the Agent Client Collector for Investigation application (sn_acc_adapter) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

Parent Topic:Setting up Investigation Framework in Service Operations Workspace

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---
title: Setting up Investigation Framework using Agent Client Collector for Investigation
description: Set up the Investigation Framework in Service Operations Workspace using the Agent Client Collector for Investigation adapter to display CI metrics on the Investigation tab of the incident records.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/set-up-investigate-fw-using-acc.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up Investigation Framework in Service Operations Workspace, Setting up integrations in Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Setting up Investigation Framework using Agent Client Collector for Investigation

Set up the Investigation Framework in Service Operations Workspace using the Agent Client Collector for Investigation adapter to display CI metrics on the **Investigation** tab of the incident records.

**Important:**

Starting with the Brazil release, Agent Client Collector for Investigation is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

You must ensure that the following requirements are met:

-   Service Operations Workspace for ITSM \(sn\_sow\_itsm\_cont\) application setup is complete and configured to meet your requirements. For more information, see [Getting started with Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/getting-started-sow.md)
-   Install the Agent Client Collector for Investigation application. For more information, see [Install Agent Client Collector for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/install-acc-adapter.md).

    **Note:** Installing the Agent Client Collector for Investigation application requires the ITSM Pro package subscription.


-   **[Install Agent Client Collector for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/install-acc-adapter.md)**  
Install the Agent Client Collector for Investigation application \(sn\_acc\_adapter\) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

**Parent Topic:**[Setting up Investigation Framework in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/set-up-investigate.md)