Setting up Investigation Framework in Service Operations Workspace

---
title: Setting up Investigation Framework in Service Operations Workspace
description: Set up the Investigation Framework in Service Operations Workspace to display CI metrics on the Investigation tab of the incident records.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/set-up-investigate.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up integrations in Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Setting up Investigation Framework in Service Operations Workspace

Set up the Investigation Framework in Service Operations Workspace to display CI metrics on the **Investigation** tab of the incident records.

-   **[Setting up Investigation Framework using Agent Client Collector for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/set-up-investigate-fw-using-acc.md)**  
Set up the Investigation Framework in Service Operations Workspace using the Agent Client Collector for Investigation adapter to display CI metrics on the **Investigation** tab of the incident records.
-   **[Setting up Investigation Framework using Microsoft Endpoint Configuration Manager for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/set-up-investigate-fw-mecm.md)**  
Set up the Investigation Framework in Service Operations Workspace using Microsoft Endpoint Configuration Manager for Investigation to display CI metrics on the **Investigation** tab of the incident records.
-   **[Configure a metric definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/add-edit-metric-definition.md)**  
Configure a metric definition to create or modify the existing base system CI metrics displayed on the Investigation tab.
-   **[Configure CI actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/config-ci-action-fw.md)**  
Configure the CI Action Framework to add a new CI action or modify an existing one.
-   **[Configure the Remedial Actions Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/config-remedial-action-fw.md)**  
Configure the Remedial Actions Framework to add a new remedial action or modify an existing one.

**Parent Topic:**[Setting up integrations in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/setting-up-sow-itsm.md)