Setting up integrations in Service Operations Workspace for ITSM

---
title: Setting up integrations in Service Operations Workspace for ITSM
description: You can set up multiple integrations in Service Operations Workspace for ITSM to use its complete capabilities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/setting-up-sow-itsm.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Setting up integrations in Service Operations Workspace for ITSM

You can set up multiple integrations in Service Operations Workspace for ITSM to use its complete capabilities.

-   **[Setting up Investigation Framework in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/set-up-investigate.md)**  
Set up the Investigation Framework in Service Operations Workspace to display CI metrics on the **Investigation** tab of the incident records.
-   **[Setting up Service Desk assisted Password Reset in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/setup-password-reset-sow.md)**  
The Password Reset application provides a mechanism for end users to either unlock the account or reset their password with the help of service desk support. This feature supports password management. Users must contact service desk agents to update their login credentials.
-   **[Setting up Recommended Actions for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/set-up-ra-itsm.md)**  
You can set up Recommended Actions for ITSM to apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Service Operations Workspace.
-   **[Setting up AI Search in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/ai-search-sow.md)**  
Intelligent query features enable you to quickly find the answers that you require. The Next Experience Unified Navigation search field enables you to search multiple record types and switch between global search results and results from the workspace applications that you can access.
-   **[Install Universal Request for Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/install-ur-sow.md)**  
You can install the Universal Request for Service Operations Workspace application \(com.snc.universal\_request\) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren’t already installed.
-   **[Install Universal Task for Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/install-ut-sow.md)**  
You can install the Universal Task application \(sn\_uni\_task\) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

**Parent Topic:**[Configuring Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configure-sow.md)

**Related topics**  


[Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM]()

[Getting started with Service Operations Workspace for ITSM]()

[Admin Center in Service Operations Workspace for ITSM]()

[Configuring Service Operations Workspace for ITSM to improve your experience]()