Service Operations Workspace for ITSM

---
title: Service Operations Workspace for ITSM
description: ServiceNow Service Operations Workspace is a configurable workspace included in ITSM Professional and Enterprise subscriptions that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the interface of Service Operations Workspace for ITSM.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/sow-landing-page.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [IT Service Management]
---

# Service Operations Workspace for ITSM

ServiceNow® Service Operations Workspace is a configurable workspace included in ITSM Professional and Enterprise subscriptions that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the interface of Service Operations Workspace for ITSM.

## Service Operations Workspace overview

Service Operations Workspace provides a unified interface for IT service agents to manage incidents, changes, requests, and approvals. It supports configurable dashboards, list views, and record pages for ITSM and ITOM workflows.

\[Omitted image "sow-overview-landing-new-bg.svg"\] Alt text: Service Operations Workspace

For information about how you can automate and optimize your services and operations using Service Operations Workspace, see [Automating and optimizing your services and operations using Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/better-together/service-operations.md).

## Get started with Service Operations Workspace for ITSM

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

Terminology used in Service Operations Workspace for ITSM \[Omitted image "icon-reference.png"\] Alt text: SOW terminology Learn about the frequently used terms in Service Operations Workspace for ITSM

</td><td>

[Exploring Service Operations Workspace for ITSM \[Omitted image "icon-explore.png"\] Alt text: Explore Learn about Service Operations Workspace for ITSM concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/explore-sow.md)

</td><td>

[Configuring Service Operations Workspace for ITSM \[Omitted image "icon-set-up.png"\] Alt text: Get started Learn about the implementation and configurations in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configure-sow.md)

</td></tr><tr><td>

[Operating IT services in your organization \[Omitted image "icon-workspace.png"\] Alt text: Operating IT Services Start operating IT services in your organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/enhancing-services-operations-in-organization.md)

</td><td>

[Managing IT services in your organization \[Omitted image "icon-reference.png"\] Alt text: Managing IT services Promptly investigate the root cause and resolve the incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/managing-services-operations-in-organization.md)

</td><td>

[Optimizing IT services in your organization \[Omitted image "icon-explore.png"\] Alt text: Optimizing IT services Enhance and optimize IT services in your organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/optimizing-services-operations-in-organization.md)

</td></tr></tbody>
</table>## Common tasks

Use the following links for frequently performed tasks in Service Operations Workspace for ITSM:

-   [Create an incident in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/create-incident-sow.md)
-   [View and approve records in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/view-approvals-sow.md)
-   [Manage the dashboard in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/manage-it-agent-dashboard.md)
-   [Create a list in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/create-list-sow.md)
-   [Configure a task record form in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configure-form-layout-task.md)

For information about Service Operations Workspace for ITOM, see [Service Operations Workspace for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/sow-landing-page-itom.md).

## Helpful resources

Here are some additional ServiceNow resources that can help you:

-   **\[Omitted image "dcx-icon-docs.svg"\] Release Notes**

    Learn more about what's new and changed. See the [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/service-operations-workspace-itsm-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/service-operations-workspace-itsm-rn.md).

-   **\[Omitted image "dcx-icon-learning.svg"\] ServiceNow University**

    Access real-time courses, self-paced training, and career resources, such as [Service Operations Workspace \(SOW\) Bootcamp](https://learning.servicenow.com/lxp/en/it-service-management/service-operations-workspace-sow-bootcamp-on-demand?id=learning_course_prev&course_id=40a623454704da10123f3975d36d43cc&s=1&ssa=3) and more, from [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow).

-   **\[Omitted image "dcx-icon.svg"\] Best Practices**

    Explore the Best Practices content library to access resources and guidance that help accelerate the implementation of Service Operations Workspace features at [Service Operations Recommended Implementation Sequence](https://mynow.servicenow.com/now/best-practices/assets/service-operations-recommended-implementation-sequence).

-   **\[Omitted image "icon-youtube.svg"\] YouTube**

    Learn more about the Service Operations Workspace and related ITSM features. Watch [Service Operations Workspace Academy: Getting Started with SOW](https://www.youtube.com/watch?v=gIw06ID_1KY) on YouTube.

-   **\[Omitted image "dcx-icon-community.svg"\] ServiceNow Community**

    Connect with other Service Operations Workspace users at [ServiceNow Community](https://www.servicenow.com/community/service-operations-workspace/ct-p/service-operations-workspace).