Take a survey in Service Operations Workspace

---
title: Take a survey in Service Operations Workspace
description: Complete the survey assigned to you in Service Operations Workspace This feature is available only when the Workforce Optimization for ITSM plugin sn\_wfo\_cfg\_itsm is installed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/take-survey-sow-wfo-itsm.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Workforce Optimization for ITSM in the Service Operations Workspace, Optimizing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Take a survey in Service Operations Workspace

Complete the survey assigned to you in Service Operations Workspace This feature is available only when the Workforce Optimization for ITSM plugin `sn_wfo_cfg_itsm` is installed.

## Before you begin

Role required: sn\_wfo\_cfg\_itsm.employee

## About this task

**Important:** The **Assessments** tab is available only when the Workforce Optimization for ITSM plugin `sn_wfo_cfg_itsm` is activated the instance. If the tab is not visible, verify with your administrator that the plugin is active. For more information, see [Activate Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/activate-configurable-workforce-optimization-itsm.md)

You can respond to surveys or your assessments. You can access surveys available for any group to which you belong.

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Access your profile.

    For more information accessing your profile, see [Access your profile in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/access-agent-profile-sow-wfo-itsm.md).

3.  Select the **Assessments** tab.

4.  Go to **Surveys** > **Open**.

5.  In the **Metric type** field, select the survey you would like to take.

    **Note:** You can also select the Notifications icon and select the survey.

    You will get notified 7 days before, the day before, and on the day when the survey will be available for you to complete.

6.  Select **Take a survey**.

7.  Complete the survey.


**Parent Topic:**[Workforce Optimization for ITSM in the Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/wfo-itsm-service-operations-workspace.md)