View a conference call recording from Twilio in Service Operations Workspace

---
title: View a conference call recording from Twilio in Service Operations Workspace
description: View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/view-call-recording-twilio-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Conference calls with Twilio in Service Operations Workspace, Notify in Service Operations Workspace, Collaboration in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# View a conference call recording from Twilio in Service Operations Workspace

View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.

## Before you begin

Role required: itil

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the **List** \(\[Omitted image "list-icon-new.png"\] Alt text: List icon\) icon.

3.  Select **Incidents** > **Open**.

4.  Select the incident record.

5.  Select the **Collaborate** icon \(\[Omitted image "collab-icon-02.png"\] Alt text: Collaborate icon\) from the contextual side panel.

6.  On the **Calls** tab in the **Completed calls** section, select the **View Recording** button.


## Result

You can view the list of all the conference call recordings related to the incident record.

**Parent Topic:**[Conference calls with Twilio in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/telephony-sow.md)