Manage delivery channel

task australia Updated Sep 10, 2026 1 min read work-on-a-notification-preference-rule-in-sow.md

Raw file servicenow.com

Add, edit, and delete delivery channels for notification preference rules in Service Operations Workspace.

Before you begin

Role required: rota_manager, rota_admin

Procedure

Navigate to Workspaces > Service Operations Workspace.
Select the Schedules icon.
On the Schedules page, select On-call Notification preferences and then select Edit to add, edit, or delete delivery channels.
Select Add New to add a new channel and enter the name and email address.
Select the Phone numbers tab to add and edit phone numbers.
To delete a delivery channel, select the channel from the list and select the Delete icon.

Important:

Deleting a delivery channel removes it from all notification preference rules that reference it. Verify that no active rules depend on the channel before deleting it.
Select Save to apply your changes.

Parent Topic:Create notification preference rule

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---
title: Manage delivery channel
description: Add, edit, and delete delivery channels for notification preference rules in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/work-on-a-notification-preference-rule-in-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create notification preference rule, Configuring On-Call Scheduling in Service Operations Workspace, On-Call Scheduling in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Manage delivery channel

Add, edit, and delete delivery channels for notification preference rules in Service Operations Workspace.

## Before you begin

Role required: rota\_manager, rota\_admin

## Procedure

1. Navigate to **Workspaces** &gt; **Service Operations Workspace**.

2. Select the **Schedules** icon.

3. On the **Schedules** page, select **On-call Notification preferences** and then select **Edit** to add, edit, or delete delivery channels.

4. Select **Add New** to add a new channel and enter the name and email address.

5. Select the **Phone numbers** tab to add and edit phone numbers.

6. To delete a delivery channel, select the channel from the list and select the **Delete** icon.

**Important:**

Deleting a delivery channel removes it from all notification preference rules that reference it. Verify that no active rules depend on the channel before deleting it.

7. Select **Save** to apply your changes.

**Parent Topic:**[Create notification preference rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/create-notification-preference-rule.md)