Manage your work and schedule absence

---
title: Manage your work and schedule absence
description: Request absence and provide coverage for a shift. You can also request overtime for a shift.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/work-on-a-schedule-in-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Scheduling in Service Operations Workspace, On-Call Scheduling in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Manage your work and schedule absence

Request absence and provide coverage for a shift. You can also request overtime for a shift.

## About this task

You can schedule your own time off and suggest a suitable cover from among the fellow roster members. This helps the shift manager and on-call administrator plan shifts so that members are available to respond to incidents and escalations.

Get an overview of how to schedule an absence with this video.

## Before you begin

Role required: itil

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the **Schedule** menu to view your calendar.

    You can also do the following to view your calendar:

    -   Navigate to **Workspaces** > **Service Operations Workspace**.
    -   Select the **Teams** menu from the home page, and then select a team.
    -   Select the **Schedule** tab to view all schedules for the team.
3.  Select a shift card and select \[Omitted image "icon-sr-more-actions-vertical.png"\] Alt text: More icon, or select and hold \(or right-click\) a shift card.

    \[Omitted image "schedule\_absence\_schedule\_sow.png"\] Alt text: Schedule with a schedule absence

4.  Select **Schedule absence** to request absence for the shift and provide the following details:

    -   Member
    -   All day toggle button
    -   Start time and End time
    -   Proposed cover
    -   Notes
    \[Omitted image "schedule\_absence\_form\_sow.png"\] Alt text: Schedule absence form

5.  Select **Schedule absence**.


**Parent Topic:**[Scheduling in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/scheduling-in-service-operation-workspace.md)