Conference calls with Zoom in Service Operations Workspace

---
title: Conference calls with Zoom in Service Operations Workspace
description: Use Zoom to schedule conference calls with stakeholders to resolve incidents in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/service-operations-workspace/zoom-sow.html
release: australia
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Notify in Service Operations Workspace, Collaboration in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Conference calls with Zoom in Service Operations Workspace

Use Zoom to schedule conference calls with stakeholders to resolve incidents in Service Operations Workspace.

-   **[Start a conference call using Zoom in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/start-conference-call-zoom.md)**  
Start a conference call using Zoom to work towards the resolution of an incident.
-   **[Managing Zoom conference calls in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/manage-conference-calls-zoom.md)**  
Add or mute participants in a Zoom conference call in Service Operations Workspace.
-   **[Leave a Zoom conference call in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/leave-zoom-conference-call.md)**  
Leave an active conference call. The call will still be active with other participants.
-   **[End a Zoom conference call in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/end-zoom-conference-call.md)**  
As a host or a user with the incident manager role, you can end the conference call.
-   **[Reinitiate a conference call from Webex in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/reinitiate-zoom-conference-call.md)**  
Reinitiate a conference call to discuss about the resolution of an incident.

**Parent Topic:**[Notify in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/notify-sow.md)