Roles in Simplified IT Service Management

---
title: Roles in Simplified IT Service Management
description: You can configure the user access for Simplified ITSM pages using various roles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/simplified-itsm-roles.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Simplified IT Service Management, IT Service Management]
---

# Roles in Simplified IT Service Management

You can configure the user access for Simplified ITSM pages using various roles.

<table id="table_qkn_j4g_1cc"><thead><tr><th>

Role

</th><th>

Description

</th><th>

Inherited roles

</th></tr></thead><tbody><tr><td>

admin

</td><td>

Provides access to all pages in Simplified ITSM.A user with this role can perform configurations for all modules in the product console.

</td><td>

None

</td></tr></tbody>
</table>|Role|Description|Inherited roles|
|----|-----------|---------------|
|sn\_incident\_admin|Enables you to edit incident management configurations in the product console.|None|

|Role|Description|Inherited roles|
|----|-----------|---------------|
|sn\_request\_admin|Enables you to edit request management configurations in the product console.|None|

**Parent Topic:**[Simplified IT Service Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/ai-native-it-service-desk-reference.md)